{"id":720,"date":"2025-01-20T17:13:51","date_gmt":"2025-01-20T17:13:51","guid":{"rendered":"https:\/\/calltechoutsourcing.com\/outsourcing-call-center-services\/"},"modified":"2026-07-29T16:17:03","modified_gmt":"2026-07-29T15:17:03","slug":"outsourcing-call-center-services","status":"publish","type":"page","link":"https:\/\/calltechoutsourcing.com\/fr\/outsourcing-call-center-services\/","title":{"rendered":"Nos prestations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"720\" class=\"elementor elementor-720 elementor-163\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0299afa e-flex e-con-boxed e-con e-parent\" data-id=\"0299afa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f0d8d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b1f0d8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Services d\u2019externalisation de centre d\u2019appels<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aca2527 e-flex e-con-boxed e-con e-parent\" data-id=\"aca2527\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-da338ac e-con-full e-flex e-con e-child\" data-id=\"da338ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54da733 elementor-widget elementor-widget-image\" data-id=\"54da733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"173\" height=\"73\" src=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/lo\u0446\u0443\u0446go-1.png\" class=\"attachment-large size-large wp-image-134\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb978e8 e-con-full e-flex e-con e-child\" data-id=\"cb978e8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f85042c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f85042c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Chez CallTech Outsourcing<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8eb87b7 elementor-widget elementor-widget-text-editor\" data-id=\"8eb87b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>nous proposons une externalisation compl\u00e8te de centre d\u2019appels aux entreprises actives sur les march\u00e9s europ\u00e9ens et internationaux. Chacun des services ci-dessous est disponible dans plus de 9 langues europ\u00e9ennes \u2014 par t\u00e9l\u00e9phone, e-mail, live chat et messagerie \u2014 assur\u00e9 par des agents form\u00e9s \u00e0 votre produit et \u00e0 vos processus, travaillant dans vos syst\u00e8mes, avec un traitement des donn\u00e9es conforme au RGPD.<\/p><p>Que vous ayez besoin d\u2019un service client complet, d\u2019un renfort saisonnier, d\u2019un support en dehors des heures ouvr\u00e9es ou d\u2019une campagne sortante d\u00e9di\u00e9e, nous constituons l\u2019\u00e9quipe, la formons \u00e0 votre marque et la mettons en production en quelques jours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-114de53 e-con-full e-flex e-con e-child\" data-id=\"114de53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0658e0 e-flex e-con-boxed e-con e-parent\" data-id=\"a0658e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dfaa7e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2dfaa7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SERVICES SORTANTS (OUTBOUND)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf485e6 e-flex e-con-boxed e-con e-parent\" data-id=\"cf485e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0ad75b6 e-con-full e-flex e-con e-child\" data-id=\"0ad75b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-ecaa194 e-con-full e-flex e-con e-child\" data-id=\"ecaa194\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b5d2fc elementor-widget elementor-widget-heading\" data-id=\"0b5d2fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">T\u00c9L\u00c9MARKETING &amp; G\u00c9N\u00c9RATION DE LEADS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97c2265 elementor-widget elementor-widget-text-editor\" data-id=\"97c2265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Campagnes sortantes B2B et B2C dans la langue maternelle de vos clients. Nos agents qualifient les leads, pr\u00e9sentent votre offre et transmettent des prospects chauds \u00e0 votre \u00e9quipe commerciale \u2014 avec un reporting par campagne sur la port\u00e9e, la conversion et le co\u00fbt par lead.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7920f39 e-con-full e-flex e-con e-child\" data-id=\"7920f39\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b162299 elementor-widget elementor-widget-heading\" data-id=\"b162299\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PRISE DE RENDEZ-VOUS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d35b2a3 elementor-widget elementor-widget-text-editor\" data-id=\"d35b2a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous remplissons l\u2019agenda de votre \u00e9quipe commerciale avec des rendez-vous qualifi\u00e9s. Des appelants natifs joignent les d\u00e9cideurs, traitent les objections et confirment les rendez-vous directement dans votre calendrier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f099800 e-con-full e-flex e-con e-child\" data-id=\"f099800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30adebc elementor-widget elementor-widget-heading\" data-id=\"30adebc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">TRAITEMENT DES COMMANDES, UPSELLING &amp; CROSS-SELLING<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfd252f elementor-widget elementor-widget-text-editor\" data-id=\"bfd252f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous confirmons les commandes, r\u00e9cup\u00e9rons les paniers abandonn\u00e9s et augmentons le chiffre d\u2019affaires de chaque appel gr\u00e2ce \u00e0 des scripts structur\u00e9s d\u2019upsell et de cross-sell \u2014 mesur\u00e9s au panier moyen, pas seulement au nombre d\u2019appels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e34cd9 e-con-full e-flex e-con e-child\" data-id=\"7e34cd9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de39055 elementor-widget elementor-widget-heading\" data-id=\"de39055\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9TUDES DE MARCH\u00c9 &amp; MYSTERY SHOPPING<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a4533b elementor-widget elementor-widget-text-editor\" data-id=\"7a4533b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Enqu\u00eates t\u00e9l\u00e9phoniques et en ligne dans toute l\u2019Europe et au-del\u00e0, men\u00e9es selon la m\u00e9thodologie professionnelle CATI\/CAWI \u2014 plus des programmes de mystery shopping pour tester et am\u00e9liorer votre propre service client. Nos clients \u00e9tudes nous font confiance depuis 2006, avec des \u00e9tudes livr\u00e9es en Europe, au Mexique et en Afrique du Sud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ec1bd6 elementor-align-left popup_form elementor-widget elementor-widget-button\" data-id=\"4ec1bd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">COMMANDE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8f6166 e-con-full e-flex e-con e-child\" data-id=\"d8f6166\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42089c3 elementor-widget elementor-widget-video\" data-id=\"42089c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=qGDGLudTn5c&amp;t=1s&amp;ab_channel=Sviat&quot;,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/calltechoutsourcing.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Frame-113.png&quot;,&quot;id&quot;:171,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;lightbox&quot;:&quot;yes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-lightbox\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox=\"{&quot;type&quot;:&quot;video&quot;,&quot;videoType&quot;:&quot;youtube&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/embed\\\/qGDGLudTn5c?feature=oembed&amp;start&amp;end&amp;wmode=opaque&amp;loop=0&amp;controls=1&amp;mute=0&amp;rel=0&amp;cc_load_policy=0&quot;,&quot;autoplay&quot;:&quot;&quot;,&quot;modalOptions&quot;:{&quot;id&quot;:&quot;elementor-lightbox-42089c3&quot;,&quot;entranceAnimation&quot;:&quot;&quot;,&quot;entranceAnimation_tablet&quot;:&quot;&quot;,&quot;entranceAnimation_mobile&quot;:&quot;&quot;,&quot;videoAspectRatio&quot;:&quot;169&quot;}}\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL3FHREdMdWRUbjVjP2ZlYXR1cmU9b2VtYmVkJnN0YXJ0JmVuZCZ3bW9kZT1vcGFxdWUmbG9vcD0wJmNvbnRyb2xzPTEmbXV0ZT0wJnJlbD0wJmNjX2xvYWRfcG9saWN5PTAiLCJhdXRvcGxheSI6IiIsIm1vZGFsT3B0aW9ucyI6eyJpZCI6ImVsZW1lbnRvci1saWdodGJveC00MjA4OWMzIiwiZW50cmFuY2VBbmltYXRpb24iOiIiLCJlbnRyYW5jZUFuaW1hdGlvbl90YWJsZXQiOiIiLCJlbnRyYW5jZUFuaW1hdGlvbl9tb2JpbGUiOiIiLCJ2aWRlb0FzcGVjdFJhdGlvIjoiMTY5In19\">\n\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"400\" src=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/Frame-113.png\" class=\"attachment-large size-large wp-image-171\" alt=\"\" srcset=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/Frame-113.png 500w, https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/Frame-113-300x240.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19a1f34 e-flex e-con-boxed e-con e-parent\" data-id=\"19a1f34\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa637d5 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"aa637d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SERVICES ENTRANTS (INBOUND)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b99963 e-flex e-con-boxed e-con e-parent\" data-id=\"2b99963\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d3f296c e-con-full e-flex e-con e-child\" data-id=\"d3f296c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-07acf9f e-con-full e-flex e-con e-child\" data-id=\"07acf9f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2db122 elementor-widget elementor-widget-heading\" data-id=\"c2db122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SUPPORT CLIENT MULTILINGUE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aabef5 elementor-widget elementor-widget-text-editor\" data-id=\"6aabef5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Support entrant 24h\/24 dans plus de 9 langues : demandes, r\u00e9clamations, suivi de commande, retours et questions de compte \u2014 par t\u00e9l\u00e9phone, e-mail, live chat et messagerie. Support technique de premier niveau inclus : nos agents r\u00e9solvent les incidents produit et service \u00e0 partir de votre base de connaissances et n\u2019escaladent que ce qui requiert vraiment votre \u00e9quipe. La qualit\u00e9 est suivie par langue, avec des objectifs CSAT et de r\u00e9solution au premier contact dans chaque SLA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d759f62 e-con-full e-flex e-con e-child\" data-id=\"d759f62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1453d elementor-widget elementor-widget-heading\" data-id=\"2b1453d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SERVICES BACK OFFICE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10e5e5d elementor-widget elementor-widget-text-editor\" data-id=\"10e5e5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Saisie de donn\u00e9es, gestion des commandes, traitement de documents, mod\u00e9ration de contenu, entretien du CRM et autres op\u00e9rations r\u00e9currentes qui consomment les heures de votre \u00e9quipe. Nous reprenons le travail r\u00e9p\u00e9titif avec des d\u00e9lais et des standards de qualit\u00e9 convenus, pour que votre \u00e9quipe se concentre sur ce qui fait vraiment cro\u00eetre l\u2019entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6365232 e-flex e-con-boxed e-con e-parent\" data-id=\"6365232\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b78806 elementor-widget elementor-widget-heading\" data-id=\"8b78806\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">POUR QUI NOUS TRAVAILLONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85e15ef elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"85e15ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>E-commerce &#038; retail<\/strong> \u2014 support des commandes, retours et renfort en haute saison sur tous vos march\u00e9s europ\u00e9ens.<\/p><p><strong>SaaS &#038; technologie<\/strong> \u2014 support technique de premier niveau et aide \u00e0 l\u2019onboarding dans les langues de vos utilisateurs.<\/p><p><strong>Industrie<\/strong> \u2014 demandes de pi\u00e8ces d\u00e9tach\u00e9es, traitement des commandes et premier diagnostic technique pour distributeurs et clients finaux.<\/p><p><strong>Instituts d\u2019\u00e9tudes de march\u00e9<\/strong> \u2014 terrain CATI multi-pays avec 20 ans d\u2019exp\u00e9rience m\u00e9thodologique.<\/p><p><strong>Associations<\/strong> \u2014 campagnes de collecte de fonds et de fid\u00e9lisation des donateurs (notre plus ancienne cat\u00e9gorie de clients \u2014 depuis 2007).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ad542c e-flex e-con-boxed e-con e-parent\" data-id=\"6ad542c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83bcdc1 elementor-align-center popup_form elementor-widget elementor-widget-button\" data-id=\"83bcdc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">COMMANDE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0450f65 e-flex e-con-boxed e-con e-parent\" data-id=\"0450f65\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b6bb44f e-con-full e-flex e-con e-child\" data-id=\"b6bb44f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c06e2 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"a4c06e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"54\" height=\"54\" src=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/fi_900782.svg\" class=\"attachment-large size-large wp-image-191\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49fd1bd e-con-full e-flex e-con e-child\" data-id=\"49fd1bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34bbc44 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"34bbc44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Connexion Internet<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f570ecc elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f570ecc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chez CallTech, nous garantissons des op\u00e9rations ininterrompues en utilisant une connexion Internet \u00e0 large bande robuste soutenue par deux fournisseurs diff\u00e9rents. Cette configuration \u00e0 double fournisseur r\u00e9duit consid\u00e9rablement le risque de probl\u00e8mes de connectivit\u00e9, assurant une communication fluide et fiable. De plus, notre infrastructure de communication sans fil moderne minimise encore le risque de perte d&rsquo;acc\u00e8s \u00e0 Internet en raison de probl\u00e8mes de ligne, maintenant nos services constamment fiables pour vos besoins commerciaux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dccfc71 e-con-full e-flex e-con e-child\" data-id=\"dccfc71\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-974e6b3 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"974e6b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"54\" height=\"54\" src=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/fi_977411.svg\" class=\"attachment-large size-large wp-image-192\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45aec43 e-con-full e-flex e-con e-child\" data-id=\"45aec43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7e2502 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a7e2502\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">T\u00e9l\u00e9phonie<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fc962d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8fc962d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chez CallTech, nous exploitons des technologies VOIP avanc\u00e9es pour garantir une communication vocale de haute qualit\u00e9 vers la plupart des destinations. Notre infrastructure t\u00e9l\u00e9phonique comprend un fournisseur de t\u00e9l\u00e9phonie de secours, \u00e9liminant les temps d&rsquo;arr\u00eat en cas de probl\u00e8mes techniques avec notre fournisseur principal. Notre syst\u00e8me IVR int\u00e9gr\u00e9 facilite le routage optimal et l&rsquo;automatisation des appels entrants et sortants, am\u00e9liorant ainsi l&rsquo;efficacit\u00e9. De plus, notre syst\u00e8me PBX est con\u00e7u pour g\u00e9rer de grands volumes d&rsquo;appels en toute s\u00e9curit\u00e9 et sans effort, garantissant une communication fluide pour votre entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ddaaa7 e-con-full e-flex e-con e-child\" data-id=\"4ddaaa7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0818717 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"0818717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"54\" height=\"54\" src=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/fi_17\u044b2938466.svg\" class=\"attachment-large size-large wp-image-193\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d50fe7 e-con-full e-flex e-con e-child\" data-id=\"7d50fe7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-997341d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"997341d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Support Applicatif<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11acf1e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"11acf1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chez CallTech, nous ma\u00eetrisons la gestion d&rsquo;une large gamme d&rsquo;applications web, en utilisant \u00e0 la fois des logiciels CRM fournis par les clients et des logiciels propri\u00e9taires pour r\u00e9pondre \u00e0 vos besoins. Notre syst\u00e8me de gestion des ressources humaines (WFM) d\u00e9velopp\u00e9 en interne assure une gestion efficace et efficiente des ressources humaines en temps r\u00e9el. Nous garantissons une surveillance des performances en temps r\u00e9el, fournissant aux clients des statistiques et des analyses compl\u00e8tes pour am\u00e9liorer la prise de d\u00e9cision. S\u00e9curit\u00e9 et confidentialit\u00e9 La s\u00e9curit\u00e9 des clients est notre priorit\u00e9 absolue. Nous utilisons des solutions mat\u00e9rielles et logicielles robustes pour se prot\u00e9ger contre les virus et d&rsquo;autres programmes potentiellement nuisibles, r\u00e9duisant ainsi consid\u00e9rablement le risque de perte de donn\u00e9es. De plus, nous nous engageons \u00e0 maintenir un haut niveau de confidentialit\u00e9, garantissant que vos informations pr\u00e9cieuses sont toujours s\u00e9curis\u00e9es.<\/p><p>Tous les syst\u00e8mes fonctionnent selon des politiques de s\u00e9curit\u00e9 align\u00e9es sur le RGPD : acc\u00e8s par r\u00f4les, NDA des agents et contrats de traitement des donn\u00e9es sign\u00e9s avec chaque client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca76113 e-flex e-con-boxed e-con e-parent\" data-id=\"ca76113\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf764b1 elementor-widget elementor-widget-heading\" data-id=\"bf764b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COMMENT NOUS LAN\u00c7ONS VOTRE PROJET<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ed201e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5ed201e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. D\u00e9couverte (jours 1\u20132).<\/strong> Nous cartographions vos langues, canaux, volumes et outils, et convenons des KPI et du SLA.<\/p><p><strong>2. \u00c9quipe &#038; formation (jours 3\u20137).<\/strong> Nous affectons les agents par langue et les formons \u00e0 votre produit, votre ton et vos r\u00e8gles d\u2019escalade.<\/p><p><strong>3. Int\u00e9gration &#038; test.<\/strong> Les agents acc\u00e8dent \u00e0 votre helpdesk\/CRM ; nous r\u00e9alisons des contacts tests avant la mise en production.<\/p><p><strong>4. Lancement &#038; am\u00e9lioration.<\/strong> Supervision en direct, scorecards qualit\u00e9 par langue et reporting mensuel \u2014 avec une capacit\u00e9 qui s\u2019adapte \u00e0 vos volumes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-562d335 e-flex e-con-boxed e-con e-parent\" data-id=\"562d335\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ece338e elementor-widget elementor-widget-heading\" data-id=\"ece338e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">QUESTIONS FR\u00c9QUENTES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51f5507 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"51f5507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Quels services peut-on combiner dans un m\u00eame contrat ?<\/h3><p>Tous. La plupart des clients combinent support client entrant et back office, ou support client et campagnes sortantes ponctuelles \u2014 un contrat, un SLA, un interlocuteur.<\/p><h3>Proposez-vous une couverture 24\/7 et hors horaires ?<\/h3><p>Oui. Nous assurons des plannings 24h\/24 ainsi que des couvertures en soir\u00e9e et le week-end pour les entreprises qui gardent le support de jour en interne.<\/p><h3>Peut-on commencer petit ?<\/h3><p>Oui \u2014 la plupart des partenariats d\u00e9marrent par un pilote d\u2019un ou deux agents sur une seule langue. Vous montez en charge seulement une fois que le pilote a prouv\u00e9 la qualit\u00e9 et la rentabilit\u00e9.<\/p><h3>\u00c0 qui appartiennent les donn\u00e9es et le reporting ?<\/h3><p>\u00c0 vous. Nous travaillons dans vos syst\u00e8mes chaque fois que possible, et chaque mission inclut un contrat de traitement des donn\u00e9es conforme au RGPD.<\/p><h3>G\u00e9rez-vous le B2B et le B2C ?<\/h3><p>Oui \u2014 support et ventes B2C pour l\u2019e-commerce et les services, et campagnes B2B (g\u00e9n\u00e9ration de leads, prise de rendez-vous, \u00e9tudes) pour agences et industriels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Services d\u2019externalisation de centre d\u2019appels Chez CallTech Outsourcing nous proposons une externalisation compl\u00e8te de centre d\u2019appels aux entreprises actives sur les march\u00e9s europ\u00e9ens et internationaux. Chacun des services ci-dessous est disponible dans plus de 9 langues europ\u00e9ennes \u2014 par t\u00e9l\u00e9phone, e-mail, live chat et messagerie \u2014 assur\u00e9 par des agents form\u00e9s \u00e0 votre produit et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-720","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/calltechoutsourcing.com\/fr\/wp-json\/wp\/v2\/pages\/720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/calltechoutsourcing.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/calltechoutsourcing.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/calltechoutsourcing.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/calltechoutsourcing.com\/fr\/wp-json\/wp\/v2\/comments?post=720"}],"version-history":[{"count":14,"href":"https:\/\/calltechoutsourcing.com\/fr\/wp-json\/wp\/v2\/pages\/720\/revisions"}],"predecessor-version":[{"id":2698,"href":"https:\/\/calltechoutsourcing.com\/fr\/wp-json\/wp\/v2\/pages\/720\/revisions\/2698"}],"wp:attachment":[{"href":"https:\/\/calltechoutsourcing.com\/fr\/wp-json\/wp\/v2\/media?parent=720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}