{"id":722,"date":"2025-01-20T17:13:51","date_gmt":"2025-01-20T17:13:51","guid":{"rendered":"https:\/\/calltechoutsourcing.com\/outsourcing-call-center-services\/"},"modified":"2026-07-29T16:21:51","modified_gmt":"2026-07-29T15:21:51","slug":"outsourcing-call-center-services","status":"publish","type":"page","link":"https:\/\/calltechoutsourcing.com\/it\/outsourcing-call-center-services\/","title":{"rendered":"I nostri servizi"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"722\" class=\"elementor elementor-722 elementor-163\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0299afa e-flex e-con-boxed e-con e-parent\" data-id=\"0299afa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f0d8d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b1f0d8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Servizi di outsourcing di call center<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aca2527 e-flex e-con-boxed e-con e-parent\" data-id=\"aca2527\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-da338ac e-con-full e-flex e-con e-child\" data-id=\"da338ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54da733 elementor-widget elementor-widget-image\" data-id=\"54da733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"173\" height=\"73\" src=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/lo\u0446\u0443\u0446go-1.png\" class=\"attachment-large size-large wp-image-134\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb978e8 e-con-full e-flex e-con e-child\" data-id=\"cb978e8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f85042c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f85042c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Presso CallTech Outsourcing<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8eb87b7 elementor-widget elementor-widget-text-editor\" data-id=\"8eb87b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>offriamo outsourcing di call center end-to-end alle aziende attive sui mercati europei e internazionali. Ognuno dei servizi qui sotto \u00e8 disponibile in oltre 9 lingue europee \u2014 telefono, e-mail, live chat e messaggistica \u2014 erogato da operatori formati sul tuo prodotto e i tuoi processi, che lavorano nei tuoi sistemi con un trattamento dei dati conforme al GDPR.<\/p><p>Che ti serva un servizio clienti completo, un rinforzo stagionale, supporto fuori orario o una campagna outbound dedicata, componiamo il team, lo formiamo sul tuo brand e lo portiamo in produzione in pochi giorni.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-114de53 e-con-full e-flex e-con e-child\" data-id=\"114de53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0658e0 e-flex e-con-boxed e-con e-parent\" data-id=\"a0658e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dfaa7e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2dfaa7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SERVIZI OUTBOUND<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf485e6 e-flex e-con-boxed e-con e-parent\" data-id=\"cf485e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0ad75b6 e-con-full e-flex e-con e-child\" data-id=\"0ad75b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-ecaa194 e-con-full e-flex e-con e-child\" data-id=\"ecaa194\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b5d2fc elementor-widget elementor-widget-heading\" data-id=\"0b5d2fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">TELEMARKETING &amp; LEAD GENERATION<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97c2265 elementor-widget elementor-widget-text-editor\" data-id=\"97c2265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Campagne outbound B2B e B2C nella lingua madre dei tuoi clienti. I nostri operatori qualificano i lead, presentano la tua offerta e passano prospect caldi al tuo team commerciale \u2014 con reporting per campagna su copertura, conversione e costo per lead.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7920f39 e-con-full e-flex e-con e-child\" data-id=\"7920f39\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b162299 elementor-widget elementor-widget-heading\" data-id=\"b162299\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FISSAZIONE APPUNTAMENTI<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d35b2a3 elementor-widget elementor-widget-text-editor\" data-id=\"d35b2a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Riempiamo l\u2019agenda del tuo team commerciale con incontri qualificati. Operatori madrelingua raggiungono i decisori, gestiscono le obiezioni e confermano gli appuntamenti direttamente nel tuo calendario.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f099800 e-con-full e-flex e-con e-child\" data-id=\"f099800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30adebc elementor-widget elementor-widget-heading\" data-id=\"30adebc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">GESTIONE ORDINI, UPSELLING &amp; CROSS-SELLING<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfd252f elementor-widget elementor-widget-text-editor\" data-id=\"bfd252f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Confermiamo gli ordini, recuperiamo i carrelli abbandonati e aumentiamo il fatturato di ogni chiamata con script strutturati di upsell e cross-sell \u2014 misurati sul valore medio dell\u2019ordine, non solo sul numero di chiamate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e34cd9 e-con-full e-flex e-con e-child\" data-id=\"7e34cd9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de39055 elementor-widget elementor-widget-heading\" data-id=\"de39055\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">RICERCHE DI MERCATO &amp; MYSTERY SHOPPING<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a4533b elementor-widget elementor-widget-text-editor\" data-id=\"7a4533b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sondaggi telefonici e web in tutta Europa e oltre, condotti con metodologia professionale CATI\/CAWI \u2014 pi\u00f9 programmi di mystery shopping per testare e migliorare il tuo servizio clienti. I nostri clienti di ricerca sono con noi dal 2006, con studi condotti in Europa, Messico e Sudafrica.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ec1bd6 elementor-align-left popup_form elementor-widget elementor-widget-button\" data-id=\"4ec1bd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ORDINE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8f6166 e-con-full e-flex e-con e-child\" data-id=\"d8f6166\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42089c3 elementor-widget elementor-widget-video\" data-id=\"42089c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=qGDGLudTn5c&amp;t=1s&amp;ab_channel=Sviat&quot;,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/calltechoutsourcing.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Frame-113.png&quot;,&quot;id&quot;:171,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;lightbox&quot;:&quot;yes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-lightbox\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox=\"{&quot;type&quot;:&quot;video&quot;,&quot;videoType&quot;:&quot;youtube&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/embed\\\/qGDGLudTn5c?feature=oembed&amp;start&amp;end&amp;wmode=opaque&amp;loop=0&amp;controls=1&amp;mute=0&amp;rel=0&amp;cc_load_policy=0&quot;,&quot;autoplay&quot;:&quot;&quot;,&quot;modalOptions&quot;:{&quot;id&quot;:&quot;elementor-lightbox-42089c3&quot;,&quot;entranceAnimation&quot;:&quot;&quot;,&quot;entranceAnimation_tablet&quot;:&quot;&quot;,&quot;entranceAnimation_mobile&quot;:&quot;&quot;,&quot;videoAspectRatio&quot;:&quot;169&quot;}}\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL3FHREdMdWRUbjVjP2ZlYXR1cmU9b2VtYmVkJnN0YXJ0JmVuZCZ3bW9kZT1vcGFxdWUmbG9vcD0wJmNvbnRyb2xzPTEmbXV0ZT0wJnJlbD0wJmNjX2xvYWRfcG9saWN5PTAiLCJhdXRvcGxheSI6IiIsIm1vZGFsT3B0aW9ucyI6eyJpZCI6ImVsZW1lbnRvci1saWdodGJveC00MjA4OWMzIiwiZW50cmFuY2VBbmltYXRpb24iOiIiLCJlbnRyYW5jZUFuaW1hdGlvbl90YWJsZXQiOiIiLCJlbnRyYW5jZUFuaW1hdGlvbl9tb2JpbGUiOiIiLCJ2aWRlb0FzcGVjdFJhdGlvIjoiMTY5In19\">\n\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"400\" src=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/Frame-113.png\" class=\"attachment-large size-large wp-image-171\" alt=\"\" srcset=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/Frame-113.png 500w, https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/Frame-113-300x240.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19a1f34 e-flex e-con-boxed e-con e-parent\" data-id=\"19a1f34\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa637d5 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"aa637d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SERVIZI INBOUND<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b99963 e-flex e-con-boxed e-con e-parent\" data-id=\"2b99963\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d3f296c e-con-full e-flex e-con e-child\" data-id=\"d3f296c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-07acf9f e-con-full e-flex e-con e-child\" data-id=\"07acf9f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2db122 elementor-widget elementor-widget-heading\" data-id=\"c2db122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ASSISTENZA CLIENTI MULTILINGUE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aabef5 elementor-widget elementor-widget-text-editor\" data-id=\"6aabef5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Supporto inbound 24 ore su 24 in oltre 9 lingue: richieste, reclami, stato ordini, resi e domande sull\u2019account \u2014 via telefono, e-mail, live chat e messaggistica. Supporto tecnico di primo livello incluso: gli operatori risolvono i problemi di prodotto e servizio sulla base della tua knowledge base ed eskalano solo ci\u00f2 che richiede davvero il tuo team. La qualit\u00e0 \u00e8 monitorata per lingua, con obiettivi CSAT e di risoluzione al primo contatto in ogni SLA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d759f62 e-con-full e-flex e-con e-child\" data-id=\"d759f62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1453d elementor-widget elementor-widget-heading\" data-id=\"2b1453d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SERVIZI DI BACK OFFICE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10e5e5d elementor-widget elementor-widget-text-editor\" data-id=\"10e5e5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inserimento dati, gestione ordini, elaborazione documenti, moderazione contenuti, manutenzione del CRM e altre attivit\u00e0 di routine che consumano le ore del tuo team. Prendiamo in carico il lavoro ripetitivo con tempi di consegna e standard di qualit\u00e0 concordati, cos\u00ec il tuo team si concentra su ci\u00f2 che fa davvero crescere il business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8e09b3 e-flex e-con-boxed e-con e-parent\" data-id=\"d8e09b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd49540 elementor-widget elementor-widget-heading\" data-id=\"cd49540\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CON CHI LAVORIAMO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1377864 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1377864\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>E-commerce &#038; retail<\/strong> \u2014 supporto ordini, resi e rinforzi nei picchi stagionali su tutti i tuoi mercati europei.<\/p><p><strong>SaaS &#038; tecnologia<\/strong> \u2014 supporto tecnico di primo livello e aiuto all\u2019onboarding nelle lingue dei tuoi utenti.<\/p><p><strong>Manifattura<\/strong> \u2014 richieste di ricambi, gestione ordini e primo triage tecnico per distributori e clienti finali.<\/p><p><strong>Istituti di ricerca di mercato<\/strong> \u2014 fieldwork CATI multi-paese con 20 anni di esperienza metodologica.<\/p><p><strong>Non profit<\/strong> \u2014 campagne di raccolta fondi e cura dei donatori (la nostra categoria di clienti pi\u00f9 longeva \u2014 dal 2007).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ad542c e-flex e-con-boxed e-con e-parent\" data-id=\"6ad542c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83bcdc1 elementor-align-center popup_form elementor-widget elementor-widget-button\" data-id=\"83bcdc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ORDINE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0450f65 e-flex e-con-boxed e-con e-parent\" data-id=\"0450f65\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b6bb44f e-con-full e-flex e-con e-child\" data-id=\"b6bb44f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c06e2 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"a4c06e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"54\" height=\"54\" src=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/fi_900782.svg\" class=\"attachment-large size-large wp-image-191\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49fd1bd e-con-full e-flex e-con e-child\" data-id=\"49fd1bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34bbc44 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"34bbc44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Connessione Internet<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f570ecc elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f570ecc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Presso CallTech, garantiamo operazioni ininterrotte utilizzando una connessione Internet a banda larga robusta supportata da due diversi fornitori. Questa configurazione a doppio fornitore riduce significativamente il rischio di problemi di connettivit\u00e0, assicurando una comunicazione fluida e affidabile. Inoltre, la nostra moderna infrastruttura di comunicazione wireless riduce ulteriormente il rischio di perdere l&#8217;accesso a Internet a causa di problemi di linea, mantenendo i nostri servizi costantemente affidabili per le esigenze della tua attivit\u00e0.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dccfc71 e-con-full e-flex e-con e-child\" data-id=\"dccfc71\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-974e6b3 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"974e6b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"54\" height=\"54\" src=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/fi_977411.svg\" class=\"attachment-large size-large wp-image-192\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45aec43 e-con-full e-flex e-con e-child\" data-id=\"45aec43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7e2502 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a7e2502\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Telefonia<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fc962d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8fc962d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Presso CallTech, sfruttiamo tecnologie VOIP avanzate per garantire comunicazioni vocali di alta qualit\u00e0 verso la maggior parte delle destinazioni. La nostra infrastruttura telefonica include un fornitore telefonico di backup, eliminando i tempi di inattivit\u00e0 in caso di problemi tecnici con il nostro fornitore principale. Il nostro sistema IVR integrato facilita l&#8217;instradamento ottimale e l&#8217;automazione delle chiamate in entrata e in uscita, migliorando l&#8217;efficienza. Inoltre, il nostro sistema PBX \u00e8 progettato per gestire grandi volumi di chiamate in modo sicuro e senza sforzo, garantendo una comunicazione senza interruzioni per la tua attivit\u00e0.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ddaaa7 e-con-full e-flex e-con e-child\" data-id=\"4ddaaa7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0818717 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image\" data-id=\"0818717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"54\" height=\"54\" src=\"https:\/\/calltechoutsourcing.com\/wp-content\/uploads\/2025\/01\/fi_17\u044b2938466.svg\" class=\"attachment-large size-large wp-image-193\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d50fe7 e-con-full e-flex e-con e-child\" data-id=\"7d50fe7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-997341d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"997341d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Supporto Applicazioni<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11acf1e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"11acf1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Presso CallTech, siamo esperti nella gestione di una vasta gamma di applicazioni web, utilizzando sia software CRM forniti dal cliente che proprietari per soddisfare le tue esigenze. Il nostro sistema di gestione della forza lavoro (WFM) sviluppato internamente assicura una gestione efficiente ed efficace delle risorse umane in tempo reale. Garantiamo il monitoraggio delle prestazioni in tempo reale, fornendo ai clienti statistiche e analisi complete per migliorare il processo decisionale. Sicurezza e Privacy La sicurezza del cliente \u00e8 la nostra massima priorit\u00e0. Utilizziamo soluzioni hardware e software robuste per proteggere da virus e altri programmi potenzialmente dannosi, riducendo significativamente il rischio di perdita di dati. Inoltre, ci impegniamo a mantenere un alto livello di privacy, assicurando che le tue informazioni preziose siano sempre al sicuro.<\/p><p>Tutti i sistemi operano secondo politiche di sicurezza allineate al GDPR: accessi basati sui ruoli, NDA degli operatori e accordi sul trattamento dei dati firmati con ogni cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4bfa3a4 e-flex e-con-boxed e-con e-parent\" data-id=\"4bfa3a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f316468 elementor-widget elementor-widget-heading\" data-id=\"f316468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COME AVVIAMO IL TUO PROGETTO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c42a74 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5c42a74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. Discovery (giorni 1\u20132).<\/strong> Mappiamo lingue, canali, volumi e strumenti e concordiamo KPI e SLA.<\/p><p><strong>2. Team &#038; formazione (giorni 3\u20137).<\/strong> Assegniamo gli operatori per lingua e li formiamo su prodotto, tono di voce e regole di escalation.<\/p><p><strong>3. Integrazione &#038; test.<\/strong> Gli operatori accedono al tuo helpdesk\/CRM; effettuiamo contatti di prova prima del go-live.<\/p><p><strong>4. Go-live &#038; miglioramento.<\/strong> Monitoraggio in tempo reale, scorecard di qualit\u00e0 per lingua e reporting mensile \u2014 con capacit\u00e0 che cresce o si riduce con i tuoi volumi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af053ff e-flex e-con-boxed e-con e-parent\" data-id=\"af053ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e0fed2 elementor-widget elementor-widget-heading\" data-id=\"0e0fed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DOMANDE FREQUENTI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ecb4cd elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5ecb4cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Quali servizi si possono combinare in un unico contratto?<\/h3><p>Tutti. La maggior parte dei clienti combina assistenza clienti inbound e back office, oppure assistenza e campagne outbound periodiche \u2014 un contratto, un SLA, un referente.<\/p><h3>Offrite copertura 24\/7 e fuori orario?<\/h3><p>S\u00ec. Copriamo turni 24 ore su 24 cos\u00ec come fasce serali e weekend per le aziende che tengono internamente il supporto diurno.<\/p><h3>Possiamo iniziare in piccolo?<\/h3><p>S\u00ec \u2014 la maggior parte delle collaborazioni parte con un pilota di uno o due operatori su una sola lingua. Scali solo quando il pilota ha dimostrato qualit\u00e0 ed economia.<\/p><h3>A chi appartengono dati e reporting?<\/h3><p>A te. Lavoriamo nei tuoi sistemi ogni volta che \u00e8 possibile, e ogni incarico include un accordo sul trattamento dei dati conforme al GDPR.<\/p><h3>Gestite sia B2B che B2C?<\/h3><p>S\u00ec \u2014 supporto e vendite B2C per e-commerce e servizi, e campagne B2B (lead generation, appuntamenti, ricerche) per agenzie e produttori.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Servizi di outsourcing di call center Presso CallTech Outsourcing offriamo outsourcing di call center end-to-end alle aziende attive sui mercati europei e internazionali. Ognuno dei servizi qui sotto \u00e8 disponibile in oltre 9 lingue europee \u2014 telefono, e-mail, live chat e messaggistica \u2014 erogato da operatori formati sul tuo prodotto e i tuoi processi, che [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-722","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/calltechoutsourcing.com\/it\/wp-json\/wp\/v2\/pages\/722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/calltechoutsourcing.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/calltechoutsourcing.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/calltechoutsourcing.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/calltechoutsourcing.com\/it\/wp-json\/wp\/v2\/comments?post=722"}],"version-history":[{"count":14,"href":"https:\/\/calltechoutsourcing.com\/it\/wp-json\/wp\/v2\/pages\/722\/revisions"}],"predecessor-version":[{"id":2710,"href":"https:\/\/calltechoutsourcing.com\/it\/wp-json\/wp\/v2\/pages\/722\/revisions\/2710"}],"wp:attachment":[{"href":"https:\/\/calltechoutsourcing.com\/it\/wp-json\/wp\/v2\/media?parent=722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}