we offer a wide array of multilingual contact center services tailored to meet the unique needs of your business. Our commitment to quality and customer satisfaction ensures that you receive the best support, no matter your industry or location.
Our skilled telemarketers are dedicated to generating leads and driving sales for your business. We create personalized campaigns to reach your target audience effectively.
Our team efficiently schedules appointments and meetings, helping you optimize your time and resources.
We handle order confirmations, upselling, and cross-selling to enhance customer satisfaction and increase your revenue streams.
CallTech Outsourcing utilizing advanced CATI/CAWI methodologies, we conduct thorough market research to provide you with valuable insights and data-driven strategies for business growth.Mystery Shopper Services: We offer mystery shopping services to help you evaluate and improve your customer service standards and overall business performance.
Delivering exceptional customer service is our priority. Our team of trained professionals is ready to handle inquiries, resolve issues, and provide assistance to your customers around the clock.We offer expert technical support to help your customers troubleshoot and resolve product or service-related issues efficiently, ensuring a seamless user experience.
Global corporations continually strive to enhance their operational efficiency to boost performance. Business managers are tasked with crafting strategies that focus on reducing costs, increasing productivity, and elevating quality standards. CallTech stands as your dependable outsourcing partner, committed to delivering enhanced productivity, superior quality standards, and exceptional turnaround times—all while ensuring significant cost savings. CallTech provides a comprehensive outsourcing solution for back-office operations, encompassing all standard office tasks and accommodating special requests tailored to your needs.
At CallTech, we ensure uninterrupted operations by utilizing a robust broadband Internet connection supported by two different providers. This dual-provider setup significantly reduces the risk of connectivity issues, ensuring seamless and reliable communication. Additionally, our modern wireless communication infrastructure further minimizes the risk of losing Internet access due to line problems, keeping our services consistently reliable for your business needs.
At CallTech, we leverage advanced VOIP technologies to ensure high-quality voice communication across most destinations. Our telephony infrastructure includes a backup telephone provider, eliminating downtime in case of technical issues with our primary provider. Our integrated IVR system facilitates optimal routing and automation of both incoming and outgoing calls, enhancing efficiency. Additionally, our PBX system is designed to manage large volumes of calls safely and effortlessly, ensuring seamless communication for your business.
At CallTech, we are proficient in handling a wide range of web applications, utilizing both client-provided and proprietary CRM software to meet your needs. Our in-house developed Workforce Management (WFM) system ensures efficient and effective management of human resources in real-time. We guarantee real-time performance monitoring, providing clients with comprehensive statistics and analytics to enhance decision-making. Security and Privacy Customer security is our utmost priority. We employ robust hardware and software solutions to protect against viruses and other potentially harmful programs, significantly reducing the risk of data loss. Additionally, we are committed to maintaining a high level of privacy, ensuring that your valuable information is always secure.
